We offer an extended 90 day return or exchange policy. Simply complete a returns form, send your items back to us in re-saleable condition and a full refund or exchange will be made. For returns received within 30 days a refund can be processed to the original payment method used for purchase. After the 30 day period a gift voucher for full purchase price will be issued if goods are in a re-saleable condition.
Returns can only be accepted with a completed returns form, please download the "Download Returns PDF" then print and complete.
Please send returns to:
Sorted Returns, Unit 2, Lineva House, Milner Street, Warrington, WA5 1AD, United Kingdom
- If you need to check the pogress of your return please email tracking@sortedracegear.comand quote your Order Notification Order ID
- We operate an extended returns policy of up to 30 days from purchase and extended 90 days for refund by gift voucher
- During busy periods please allow 5-7 days for returns to be processed.
- We cannot accept returns for items that have been used, worn, washed, soiled or damaged by the customer.
- For hygiene reasons, items such as underwear, swimwear, bibshorts and speed suits cannot be returned if items have been worn or tied on by customer.
- Returned Items must be in perfect re-saleable condition including all original parts, accessories, original attached tagsand packaging. A 20% re-stock fee will be deducted from the refund if the returned item is not in full re-saleable condition.
- Please include the completed returns form and proof of purchase when returning any goods. We can only accept returns with proof of purchase and a completed returns form.
- If you receive an order that has been damaged, is missing any components or incorrect items received this must be reported by email within 48 hours of delivery. In these circumstances we will issue a returns number and returns label.
The Legal Information:
In accordance with the Distance Selling Regulations 2014, the customer has the right to a cooling off period of fourteen (14) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged, used or unsealed goods, including damage to original packaging or missing tags. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
Please note we cannot accept returns for bespoke or made to order items such as custom bike builds, custom anodise colour components and complete wheels. All wheels and wheel sets listed on our website are custom built/configured to order.
We reserve the right to refuse returns due to hygiene reasons, items such as underwear, swimwear, bibshorts and speed suits cannot be returned if items have been worn by customer.
International Delivery Customs Charges And International Returns
Dependant on the country there may be additional local taxes, VAT, Duty and customs charges. Our Courier will normally pay all these charges on behalf of the customer. The courier will then collect these fees from the customer plus an admin fee. THE MERCHANT is not responsible for any customs related charges unless a specific "Delivered Duty Paid" courier option has been pre-arranged.
In the event that a delivery is refused by a customer due to dispute or non payment payment of their country customs/taxes and the purchased items are returned to THE MERCHANT then the total of these charges plus any surcharges or return courier fees, plus any additional return taxes and customs charges plus the original shipping fee plus a re-stock fee of £30.00 will be deducted from any customer refund.